Shipping & Returns

SHIPPING POLICY

We offer a range of Delivery methods to hopefully suit everyone please let us know if you have any questions regarding delivery and we will get back to you asap - paperribbons23@gmail.com

1st Class Signed For - £4.95 (1-2 Working Days)

  • We will send your parcel 1st Class Signed For via Royal Mail. Royal Mail aim to deliver all parcels the next        working day including Saturdays. For security a signature will be required upon delivery

2nd Class Signed For - £3.95 (3-5 Working Days)

  • If you don't require your item next day 2nd Class Signed For is a little bit of a cheaper option but with the same security as 1st Class as a signature will still be required 

CARDS ONLY - £2.95 (1-2 Working Days) 

  • Please ​only select this option if you are purchasing greeting cards only. We can send your cards out as a large letter 1st Class within 1-2 Working Days

CLICK & COLLECT

  • You can shop from the comfort of your own home and then use our click & collect service to pick up from the shop at a time convenient to yourself. (Please note during the Summer we are have reduced hours 9.30 to 2 pm)  If you require gift wrapping on click & collect hours please allow 24 hours before pick up. 

FREE Local Delivery (EH51 Postcode ONLY)

  • We are still offering FREE local delivery to all Bo'ness EH51 Postcode areas during the Summer as we come out of lockdown for our customers who cannot make it down within our reduced opening hours or would still prefer to stay at home.  We will aim to deliver the same day if orders are placed before 2 pm or the next working day

Order dispatch

We aim to dispatch all orders placed before 12 pm on the same day, subject to availability of stock. We dispatch parcels once daily Monday to Friday. Orders placed after 12 pm on Friday will be dispatched on the following Monday. 

Return & Exchange Policy

  • Should you receive a faulty item, please telephone/email us as soon as possible. We will arrange a replacement or refund (including the return postage) on receipt of the faulty item(s)

  • If you return goods to us, please obtain a Certificate of Posting from the Post Office.

  • Please do contact us before returning any goods.

  • Your statutory rights are not affected.

Your Right to Cancel

  • We want you to be completely satisfied with your purchases. However, If you change your mind, you must inform us that you wish to cancel within seven working days from the receipt of your order quoting the original order number.

  • We will then make a full refund of the total cost of your order (including the cost of delivery) within 30 days.

  • We would ask that you return the items to us (at your expense)

  • Returns must be sent back in a saleable condition with all original packaging/labels etc intact.

  • Please contact us before returning any goods.

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